Emergency Communications 911

Douglas County

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Contact: ECC/911


Text to 911 image

As of November 2nd, 2017, 71 Kansas Public Safety Answering Points (PSAPs) utilizing the statewide call handling system now have the ability to receive 911 text messages. Text-to-911 service will be available for those individuals who cannot safely make a voice call to 911 in an emergency. This will be a valuable service to the deaf and hard of hearing community.

Some situations when Text-to-911 is appropriate:

  • Hearing-impaired or individuals with a speech disability
  • A caller who is unable to speak due to a medical or other condition
  • Emergency situations that would put the caller in danger if making a voice call
  • Examples include abduction, domestic violence or active shooter situation

When texting to 911, follow these guidelines:

  • Provide your exact address or location- Location accuracy is not as reliable through text messaging
  • Explain the type of emergency or help that is being requested
  • Be prepared to answer any questions that the 911 telecommunicator texts back
  • Use plain language; do not use abbreviations, symbols, emoticons, or photos
  • Messages should be brief and concise

Source: Kansas 911 Coordinating Council