You can contact your local fire department at:Baldwin City Fire Department610 High Street, Baldwin City, Kansas 66006Phone: 785-594-3678Clinton Township Fire Department1177 E. 604 Road, Lawrence, Kansas 66047Eudora Fire Department930 Main Street, Eudora, Kansas 66025Phone: 785-542-3653Eudora…
Frequently Asked Questions
emergency communications 911 | Frequently Asked Questions
How do I contact my local fire department?
How do I contact police/court for issues such as parking tickets, traffic tickets, city warrants, towed automobiles, accident reports, animal pickup?
For these issues, you can contact your local Police Department or the City of Lawrence's Municipal Court/City Prosecutor at:Baldwin City Police DepartmentAddress: 811 8th Street, Baldwin City, Kansas 66006Phone: 785-594-3850Website: http://www.baldwincity.org/152/Police-DepartmentEudora Police…
If I call 911, what will they ask me?
1) What is the location of the emergency? This is the address where the emergency is actually happening. If you do not know the actual address, tell the dispatcher. They may ask the following:Cross streets or a "hundred block".Provide landmarks, business names or parks near the emergency.Look at…
If I call to report a fire, what should I tell the dispatcher?
You should be prepared to answer questions like these:Where is the fire?What is on fire?How large is the fire?Are any structures threatened? Are there flames moving close to any homes, buildings or gas tanks?Do you know if anyone is inside the housing or building?Do you know if anyone is hurt?While…
What if I call 911 accidentally?
If you accidentally dial 911, do not hang-up. Stay on the line and tell the dispatcher that everything is alright. If you don't, the dispatcher will automatically think that something is wrong and send a police officer to check.
When I call 911, why do I get asked to hold on?
The same dispatchers who answer the 911 calls also answer the non-emergency calls for service for all law enforcement agencies in Douglas County. When the dispatch center is busy, the dispatchers have to ask non-emergency callers to hold on while they answer the 911 calls. Every effort is made to…
When should I call 911?
911 is for emergencies or things that could become emergencies.Is there a threat to life or property?Are you or someone else the victim of a crime?Do you have a police emergency?Do you or someone else have a medical emergency?Do you need the fire department?If the situation seems urgent and has the…
Who am I actually calling when I dial 911?
When you dial 911, you will speak to a fully trained Communications Officer in the Douglas County Emergency Communications Center. The dispatcher will relay all pertinent information received, via radio or phone, to the appropriate responding agency, be it Police, Fire, Ambulance.
Why do the dispatchers ask so many question when I call 911?
Emergency dispatchers need to get accurate information to allow officers to make the best decision on how to approach the situation. Dispatchers handling fire and paramedic calls must also consider the well-being of the public and the safety of the firefighters and paramedics. Callers will be asked…
Why do the dispatchers ask so many questions on medical calls?
The ECC also implemented an Emergency Medical Dispatch (EMD) Program in December 2004. The EMD protocols allow dispatchers to provide valuable medical pre-arrival and dispatch life support instructions to callers while an ambulance is responding to the location. Every Communications Officer must…